Privacy Policy

The Potter’s House (“we,” “us,” or “our”) operates the website www.thepottershouserylee.com and provides pottery classes, handmade ceramics, and custom orders from our studio in Crossfield, Alberta. This policy explains what personal information we collect, how we use it, and the choices you have.

Information We Collect

We collect information you provide directly to us, including:

• Contact form submissions: your name, email address, and message.
• Newsletter signup: your email address.
• Class and appointment bookings: your name, email, phone number, and payment details, processed through our booking system (BookingPress) and its payment provider.

How We Use Your Information

We use the information we collect to respond to inquiries, confirm and manage bookings, process payments, send updates about classes and markets (only if you’ve signed up), and improve our studio and services. We do not sell your personal information to third parties.

Third-Party Services

Our website uses a small number of third-party services to operate: Stripe and Square for secure card payments when you book a class, membership or order from our store, and Google Fonts for typography (which loads fonts from Google’s servers). These services may process limited technical data, such as your IP address, as part of normal web delivery. We encourage you to review their respective privacy policies for details.

Cookies

Our site may use cookies for basic functionality, such as remembering your booking session. We do not use cookies for third-party advertising.

Data Retention

We retain booking and contact information only as long as needed to provide our services, respond to your inquiry, or meet legal and accounting obligations.

Your Rights

You can ask us to access, correct, or delete the personal information we hold about you at any time by contacting us using the details below.

Contact Us

Questions about this policy? Reach us at Petkaurylee@gmail.com or (403) 919-4195.